How to reach us
Write to intakelabsadmin@gmail.com from the email address of your Intake account. We reply the same way. Clinics that work with us also have the direct WhatsApp channel agreed in their contract.
So we can help, tell us the name of your clinic and describe the problem. We will find it in the system.
Never email passwords, clinical histories, clinical photos or patient data. We do not need them to help you.
How you get into Intake
Intake has no public sign-up. The only way in is an invitation from a clinic that already works with us.
- The person who administers your clinic sends you an invitation from Team, in the dashboard.
- You receive an email with a link. Opening it, you create your password (at least eight characters), confirm how you want your name to appear, and you are in.
- With that same email and password you sign in to the dashboard at app.intakelabs.ai and to the Intake app for iPhone.
Invitation or sign-in problems
- The invitation email never arrives. Check your spam folder. Confirm with the person who invited you that the invitation went to the right address, and ask them to send it again.
- The link expired or was already used. Ask for a new invitation and always open the most recent email.
- You forgot your password. On the sign-in screen, choose "Forgot your password?", also available in the app. You receive an email with a link to create a new one. If it does not arrive, check spam and make sure you typed the email from your invitation.
- "Incorrect email or password". Use exactly the email your invitation was sent to.
- You no longer see your clinic. Your access was revoked by the clinic's administration. Talk to them.
- None of the above solves it. Write to us with the name of your clinic and the email you are trying to sign in with.
Your account
- Changing your name or password. In the app, under More, Account.
- Revoking a team member's access. An administrator does this from Team, in the dashboard. It takes effect immediately. Each clinic must keep at least one administrator.
Deleting your account
Deleting your account revokes your access to Intake and erases your sign-in account. It is different from deleting a clinic's records: patients' histories belong to the clinic, and only the clinic can request their deletion, under its contract. The actions you performed, for example a photo you uploaded, remain part of those records.
The steps:
- From the app, under More, Account, choose "Request account deletion". A pre-written email opens; send it. You can also write to us directly at intakelabsadmin@gmail.com from your account's email, with the subject "Intake account deletion request".
- We reply to that same email to confirm the request is yours. We will not ask for your password or for any patient data.
- If you are your clinic's only administrator, the clinic must appoint another one before we can continue.
- We revoke your access to every clinic, delete your sign-in account and confirm it to you by email.
If you change your mind before the confirmation, reply to us and we stop the process.
Privacy
What information we process, who sees it and how we protect it is in the Privacy policy.